{
  "source": "https://vendorriskquestionnaire.com/supplier-evaluation-form/",
  "license": "CC-BY-4.0",
  "licenseUrl": "https://creativecommons.org/licenses/by/4.0/",
  "attribution": "Supplier risk question bank from vendorriskquestionnaire.com by Qeluntra",
  "scoring": "score = sum over criteria of weight x (rating - 1) / 4, ratings 1-5, weights sum to 100",
  "criteria": [
    {
      "id": "quality",
      "name": "Quality",
      "weight": 25,
      "questions": [
        "Deliveries meet the agreed specification",
        "Defects, returns and rework are low and falling",
        "Quality problems are investigated and fixed for good"
      ],
      "low": "Frequent defects or repeat problems",
      "high": "Consistently right first time"
    },
    {
      "id": "delivery",
      "name": "Delivery",
      "weight": 20,
      "questions": [
        "Orders arrive complete and on the agreed date",
        "Lead times are met",
        "Problems are flagged before they cause a delay"
      ],
      "low": "Often late or incomplete",
      "high": "Reliably on time and in full"
    },
    {
      "id": "cost",
      "name": "Cost",
      "weight": 15,
      "questions": [
        "Prices match the contract and quotes",
        "Invoices are accurate",
        "The supplier helps reduce total cost"
      ],
      "low": "Billing errors or unexplained increases",
      "high": "Accurate billing and active cost savings"
    },
    {
      "id": "service",
      "name": "Service and communication",
      "weight": 10,
      "questions": [
        "Responds promptly to questions and issues",
        "Has a clear named contact",
        "Keeps us informed of changes"
      ],
      "low": "Slow or hard to reach",
      "high": "Fast, proactive and easy to work with"
    },
    {
      "id": "risk",
      "name": "Risk and compliance",
      "weight": 15,
      "questions": [
        "Certificates, insurance and required documents are current",
        "Meets our security, data and ethics requirements",
        "Has a credible plan if something goes wrong"
      ],
      "low": "Missing documents or known gaps",
      "high": "Fully documented, no open gaps"
    },
    {
      "id": "sustainability",
      "name": "Sustainability and responsible sourcing",
      "weight": 5,
      "questions": [
        "Meets our supplier code of conduct",
        "Shares environmental and labour information when asked"
      ],
      "low": "Unwilling or unable to share",
      "high": "Transparent and improving"
    },
    {
      "id": "relationship",
      "name": "Flexibility and improvement",
      "weight": 10,
      "questions": [
        "Adapts to changes in volume or requirements",
        "Suggests improvements",
        "Works to resolve disagreements fairly"
      ],
      "low": "Rigid or reactive",
      "high": "Flexible and brings ideas"
    }
  ],
  "scale": [
    {
      "value": 1,
      "label": "Poor"
    },
    {
      "value": 2,
      "label": "Below expectations"
    },
    {
      "value": 3,
      "label": "Meets expectations"
    },
    {
      "value": 4,
      "label": "Above expectations"
    },
    {
      "value": 5,
      "label": "Excellent"
    }
  ],
  "bands": [
    {
      "min": 80,
      "name": "Preferred",
      "action": "Keep and consider for more business."
    },
    {
      "min": 60,
      "name": "Approved",
      "action": "Keep; agree one or two improvements."
    },
    {
      "min": 40,
      "name": "Improvement plan",
      "action": "Agree a written plan with dates and review it."
    },
    {
      "min": 0,
      "name": "Review the relationship",
      "action": "Escalate; decide whether to find an alternative."
    }
  ]
}